A student has ‘completely lost faith’ in Kent Police after the way she was treated when reporting a theft in Canterbury high street.
Katie Hurley, 21, was walking home after clubbing in the popular Canterbury venue Cuban when a man approached her from behind, took her phone from her back pocket and ran off.
Miss Hurley was shaken by the events and reported it to the police straight away. She told them where she believed the phone was as she had tracked it down using the app ‘Find My Friends’. She claims the police did very little to help her and was told she’d be contacted in the morning but never was.
Katie then had to get in contact with them herself later the next day using her friends mobile as she was without a phone.
Kent Police Inspector for Canterbury, Kevin Stephens, said: “Kent Police received a report at 3.23am on 5 March 2019 a phone had been stolen earlier in Castle Street, Canterbury.
“Whilst on the call, the victim explained the offender was no longer at the scene, and she had identified a street the phone may be in.
“Each reported incident is assessed on a call-by-call basis in order to provide the best possible policing service, and in this case patrols were not able to attend immediately due to other urgent calls and also due to the time of night, it was not considered proportionate to carry out house-to-house enquiries. However officers were able to attend later during the same morning.”
Miss Hurley claims when speaking to officers later the same morning, they informed her they could not do anything because they did not have enough staff to visit the location where the phone was believed to be.
When questioned further on the conflicting stories, Kent Police responded: “Later the same morning, officers were able to attend the location given by the victim, however no phone was recovered” and said they had ‘no further details to add’.
Canterbury MP, Rosie Duffield, claims the recent cuts to police forces means they are ‘finding it harder to tackle all levels of crime’.
She said: “A crime such as phone-theft which happens on our high streets requires enough police officers on the beat to deal with it immediately as and when it happens. The cuts in police numbers are bound to have an effect on whether they can take more action in these kind of incidents.”
Miss Hurley said: “I’ve completely lost faith in the police at the moment, I feel like we should be able to rely on them to help out in a situation no matter how minor the crime may be.”
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