Explained: Metro Bank comes to Canterbury but what is it?

While other high street banks announce closures across the country Metro Bank have been opening stores, including one in Canterbury.

Last month it was reported that Lloyds Banking Group who own Lloyds, Halifax and the Bank of Scotland would be closing a further 49 branches.

Metro bank opened their first UK branch in 2010 and aim to open a further 45 stores by 2020.

Number 55 to open was Canterbury with another store in the pipeline for Ashford. But what is Metro Bank? And what makes them different from any other high street bank?

Metro Bank plans to have 100 stores in the UK by 2020

Opening hours

Metro Bank close for just three days of the year, Christmas day, New Years Day & Easter Sunday.

As well as being open 362 days a year the bank is open longer hours than you’re used to.

The bank is open 7 days a week and longer than others on the high street | Picture: Metro Bank

Grand openings

Every new store has its own two-day grand opening entirely hosted by the staff who will be working at that branch.

The Bank even has its own mascot called Metro Man who attends all the grand opening events.

Metro Bank on Twitter

CaptionThis What’s Metro Man thinking? Best captions will get a RT! #FridayFeeling

Pooch friendly

Metro Bank Canterbury welcome dogs into the store and even have dog bowls of water and treats behind the counter.

Metro Banks brochure says: “We understand how important man’s best friend is so we actively welcome dogs into our stores.

“We have a selection of dog goodies when you visit, including fresh water bowls and dog treats.

“We even go one step further to help our customers with their pets. If you rehome a dog or cat from Battersea Dogs and Cats home and have £100 or more in your account we will help with the rehoming costs of up to £105 for your new dog or £65 for your cat. Just show us your receipt in any store.”

Metro Bank welcome dogs

As of 2016 over 365,000 dog treats had been eaten by four legged friends in Metro Banks.

Kids Rock

Metro Bank is home to the 5 for 5 Club where children are taught about banking processes and encouraged to save money each month.

They also run a Money Zone programme where Metro Bank works with school in the community to give children a basic understanding of money, savings and banking.

Metro Banks Magic Money machine

The bank offers free coin counting for everyone even if you don’t have a Metro Bank account. The machine doesn’t take any commission and includes interactive games where users can win prizes.

According to Metro Bank the machines were used over 380,000 times last year and counted over £31 million.

Safe Deposit Boxes

The bank offers safe deposit boxes on site with access seven days a week.

  • Access your box 362 days a year
  • Five sizes on offer
  • Unlimited access during store hours
  • Private rooms available to view contents
  • Two keys for each box
Safe Deposit Boxes can be accessed seven days a week

Current accounts

Metro Bank current accounts are free and have no transactions charges when using your card in Europe.

  • Instant in store card printing & you choose your pin number
  • Cheque book printing in store
  • Internet, mobile and telephone banking set up when a new account is opened

Switching to Metro Bank using their Current Account Switch Service guarantees to have everything transferred in seven days.

Metro Bank in the News

The bank hit national headlines in April this year after it was revealed payments were made from Metro bank to an architect company owned by the wife of Metro Bank’s founder Vernon Hill.

Questions were raised over £21m payments to Mr. Hill’s wife’s company InterArch and his own £120,000 annual travel allowance. Vernon Hill managed to fend off shareholders to be re-elected as chairman.